011. When a refund may be possible
Each request is evaluated on its own merits, with a clear preference for the following cases:
- Duplicate charge: the same subscription is charged twice or more within the same billing cycle due to a technical error.
- Confirmed technical failure preventing access to the service for a prolonged period despite your report to support and our team's remediation attempts.
- Paid billing period that was never used: a renewal cycle that auto-renewed after you forgot to cancel, provided no paid content was generated during it.
022. When we do not refund
- Usage that has already been consumed (generated images, video seconds, chat messages).
- The free trial once it has started — even if cancelled later.
- Card refusal or purchase denial by your bank (please contact your bank).
- Requests filed more than 30 days after the charge date.
- Account misuse or breach of the Terms of Service.
- Voluntary downgrade to a lower plan before the end of the current cycle (the new plan starts at the next cycle).
033. How to request a refund
Submit your request via the support form on the "Contact us" page and choose the "Refund" category. Please include:
- The email address registered on the account.
- The subscription reference number or the charge date.
- A brief explanation of the reason.
- Any technical evidence (screenshot, reference number from a prior support reply).
044. Review timeline
We aim to respond to refund requests within 3 business days. When approved, the funds are returned to your card via Tap Payments; your bank may take 5-14 business days to show the credit on your statement.
The refund decision remains at DAAM's discretion after reviewing technical logs and actual usage, and is not guaranteed by these terms.
055. Special cases
If DAAM permanently discontinues a paid service you are subscribed to without sufficient prior notice, we will refund the pro-rata unused portion.
Termination by DAAM due to a breach of these terms does not entitle you to a refund.
066. Contact us
For any refund enquiry: support@getdaam.com